Are Reference Librarians Becoming Obsolete?

Have you ever used a typewriter in your library career?  The Encyclopedia Brittanica has announced that there will no longer be a print edition.  Do you use a travel agent or do it all yourself online?  And, why would a patron need a reference librarian?  Maybe they do but don’t know it.  Maybe they don’t. In these times of enormous institutional change, changes at any desk ripple through the library.  Come hear how staff members at one library are working their way to more effective library service.